We Do Not Accept returns due to the nature of the product for sanitary reasons.
REFUND POLICY:
****ALL SALES ARE FINAL**** WE WILL ONLY REPLACE ORDERS THAT ARE INACCURATE OR WERE NOT MADE CORRECTLY TO THE ORDER DETAILS.
We just want to see you with the best skin!! Everyone's skin is different. And not everything will work the same for everyone. We understand that, so in an effort to continue keeping you HAPPY in your skincare journey, we'll replace your product with a different Pure Tropix solution if it isn't the right for your skin within 30 days of your purchase!
Refunds
All sales are final. We do not offer refunds for products. Please use our Healthy Skin Guarantee for replacement of product solutions.
Due to our orders being handmade, no returns, or refunds will be allowed. If you receive the wrong item, please send a picture of the wrong item to Info@puretropix.com and the correct item will be sent within 2 business days.
Damaged Products:
If your item arrives damaged, please file a claim with the USPS and follow all of their directions via their website. USPS.com. Your item is insured up to $100 included with purchase.
ORDERS ARE PROCESSED AND SHIPPED MONDAY - FRIDAY WITHIN 5 BUSINESS DAYS (10 Business Days during our Sales). ORDERS PLACED ON WEEKENDS OR HOLIDAYS WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. ONCE ORDER HAS BEEN PROCESSED AND SHIPPED, YOU WILL RECEIVE TRACKING INFORMATION VIA EMAIL.
Note: If we approve a refund for any reason after products have been shipped, that refund will be given in the form of STORE CREDIT ONLY
Shipping fees are non-refundable.
Custom Fees: These fees are the responsibility of the customer. If the package is abandoned due to the customer not paying their customs taxes, we will refund the order MINUS original Shipping and 10% Restocking fee
Note: We will do extensive tests to secure our natural products to make sure they don’t break during the shipping process.
Disclaimer:
Please perform a skin test prior to applying any of our products to make sure you’re not allergic. PURE TROPIX IS NOT RESPONSIBLE for any allergic reactions. Use at your own risk. Ingredients are listed under each item.
Please perform a skin test prior to applying any of our products to make sure you’re not allergic. PURE TROPIX IS NOT RESPONSIBLE for any allergic reactions. Use at your own risk. Ingredients are listed under each item.
Pure Tropix has original exclusive formulations
Cruelty Free!
No animal testing performed!
Issues:
If there is any issues with your order after receiving, you will have 24-48 hrs to EMAIL US and let us know. No Exceptions. We do this because customers receive items and email us days later and sometimes months later.
If there is any issues with your order after receiving, you will have 24-48 hrs to EMAIL US and let us know. No Exceptions. We do this because customers receive items and email us days later and sometimes months later.
Email: info@Puretropix.com
Note: Instagram & Facebook is not a form of email